Flowers4you.gr takes all the necessary measures to protect the personal data of visitors and users of our website both when visiting its websites and when entering the restricted access area for use by authorized users - subscribers of this online store, in accordance with the provisions of Greek, Community and international law.
It is clarified that Flowers4you.gr does not receive any information from the visitors and users of the websites and areas of our website, to which there is free access, and guarantees that the software used does not automatically retrieve visitor data. The Company receives only information from its subscribers in the context of the subscription, which is communicated to it by its own subscribers. We are also not responsible for the terms of use of personal data adopted by the financial institutions with which our business cooperates in order to complete the commercial transactions.
Flowers4you.gr in no case guarantees the uninterrupted, error-free operation of the Website and does not bear any responsibility from the difficulties or from the interruption of access for technical reasons and in general from problems that affect or suspend its operation for a reasonable period of time. online store and website in general.
Flowers4you.gr respects the privacy of your personal information and seeks to protect it. The protection of personal data is governed by the principles of Law 2472/97 on the Protection of Personal Data. The following is the policy and its significance for you, the user of the site.
Privacy
Flowers4you.gr does not collect personal data (PD) (eg name, surname, address, e-mail, phone, profession) unless you provide it to us voluntarily. You will be asked for a PD if you want to use specific pages of our website, for example: Create an Account.
Flowers4you.gr can use the PDs you provide us online to get in touch with you. In addition, our company does not share this information with third parties but can only use the list (PD) to send information to third parties.
Our Company reserves the right to "refuse" the execution of orders where there are deficiencies or ambiguities in the details of the order form. It can also "refuse" the execution of orders that have been paid in a vague way (another sender & another who pays, etc.). In these cases, of course, the money is returned to the user who has paid for them. In all these cases, in order to find a solution soon and to clarify the details, it is possible to communicate and report on the order with both parties (sender & recipient) without this being considered a violation of personal privacy.
Security
We have taken steps to protect your data. All information concerning you is not passed on outside our offices.
Only the staff of Flowers4you.gr who needs this information to perform a specific task, has access to personal data. Our staff must use confidential keywords (passwords) to access the information. In addition, the servers where we store personal data are stored in a secure installation. The website is governed by security measures to protect against loss, misuse and alteration of information controlled by Flowers4you.gr.
Notification of changes
If the current Policy of Flowers4you.gr for the Protection of Personal Data changes, we will record the changes on this page, please study them regularly.
Acceptance of our Policy
The use of the website presupposes that you accept the terms set by the Flowers4you.gr Policy for the Protection of Personal Data. If you do not agree with this policy, please refrain from using the Website. If you continue to use the Website following the notification of changes to the Flowers4you.gr Privacy Policy, you will be deemed to have accepted the changes.
Questions
If you have any questions or concerns about how your personal data is managed, please contact us using the relevant Contact Us form.
Secure transactions through Alpha e-Commerce
Secure Online Transactions “VERIFIED BY VISA”, “MASTERCARD SECURE CODE” & “AMERICAN EXPRESS SAFEKEY”
For the additional security of electronic transactions via credit cards, they are made with the Alpha e-Commerce system of Alpha Bank, which is protected with the services "VERIFIED BY VISA" "MASTERCARD SECURE CODE" and "American Express SafeKey".
Thus, in the process of buying through credit, the customer automatically is transferred to a secure server in the Alpha e-Commerce service of Alpha Bank.
All data transferred electronically by the customer (credit card information) to Alpha Bank's Alpha e-Commerce service, as well as their transfer from the Bank to VISA or MasterCard are covered by the 128-bit SSL encryption algorithm. In this case, the card details are not stored anywhere, they are only used during the check and billing. The Alpha Bank system accepts VISA, MASTERCARD, MAESTRO, DINERS and AMEX (all banks) credit cards.
So the transactions you make with Flowers4you.gr through credit cards are completely safe.
CANCELLATION OF ORDER-REFUND OF MONEY-CONFIRMATION OF DELIVERY-COMPLAINTS
• Order cancellation is accepted up to (1) day before the delivery date. In this case you will be refunded exactly the amount for which you have been charged.
• Cancellations of orders submitted on the same day for execution on the same day are not accepted. Even if the sender "changes his mind" and does not want to send the flowers, they may not be sent but the original amount will not be refunded. This is because as soon as we receive an order, we immediately proceed to the manufacture of the relevant product, processing the necessary flowers, which with the possible cancellation of the order, it is impossible to return them to their original condition without the relevant damage.
• Cancellations or refunds related to orders with destinations in the Rest of Greece (outside Attica) and Abroad and which are forwarded for execution to a collaborating member of our network are not accepted.
• The signature of the recipient on the respective order form is valid as proof of delivery confirmation. However, there are cases where a third person can sign, in deliveries in places such as cemeteries, hotels, hospitals, companies, etc. where it is not possible to deliver the order to the recipient himself.
But because flowers are a peculiar species that almost always the buyer sends it to someone else who may either not accept it, or simply refuse to sign, or reserve and not sign that he received well Mr. λπ. in no case is the non-existence of the recipient's signature on the order form a reason for refusing to charge the order and challenging it.
• Complaints about the good quality of the delivered products are accepted ONLY on the same day of delivery and ONLY from the sender (who has also been charged their value) and not later, in writing by fax or e-mail. In these cases we immediately send our representative to the recipient of the order, we check the product and if we really find a problem, we replace it with a new one.
The use of the Flowers4you.gr website automatically implies that you accept the above terms.
